Customer Care

Shipping & Refund Policy

We carefully prepare every Lamhey order to ensure it reaches you in perfect condition.

Shipping Policy

Delivery timelines and dispatch guidelines across India.

Processing & Delivery

  • Order Processing: 1–2 business days
  • Dispatch Timeline: 2–3 business days
  • Estimated Delivery: 5–7 business days across India
While we work hard to deliver on time, occasional delays may occur due to weather conditions, courier disruptions, public holidays, or other unforeseen circumstances.

Address Changes

Need to update your delivery address? You may request an address change within 48 hours of placing your order, provided the order has not been shipped. Please email us at lamheygifting@gmail.com with your order ID.

Returns & Refund Eligibility

Our policy regarding transit damage and replacements.

Every Lamhey order is packed with care and attention. As some of our products contain glass components, we kindly request that you record a continuous unboxing video while opening your parcel. This helps us assist you quickly in the rare event of transit damage.

Eligible for Replacement or Refund

If your product arrives with broken glass, you may be eligible for a replacement or refund. To process your request, please ensure:

  • The issue is reported within 72 hours of delivery.
  • A clear, continuous, and unedited unboxing video is shared, starting from the sealed package.
  • The damaged product and shipping label are clearly visible in the video.
Claims for broken glass can ONLY be processed with an uncut and unedited unboxing video.

Note: Damage occurring after delivery or during use will not be covered under this policy.

Non-Returnable Items

  • Personalized or customized products
  • Used candles
  • Products returned due to fragrance preference (as fragrance preferences are subjective)
  • Orders with incorrect shipping details provided by the customer

For any assistance, our team is always happy to help at lamheygifting@gmail.com.