1. General Overview
This website (https://livethelamhey.com/) is operated by Lamhey. Throughout the site, the terms "we", "us" and "our" refer to Lamhey. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
2. Products & Pricing
Prices for our candles and accessories are subject to change without notice. All products are hand-poured in small batches in India. Slight visual variations in wax texture or color are natural characteristics of hand-poured soy wax and do not constitute product defects.
3. Orders & Payment
We reserve the right to refuse or cancel any order placed with us. Payments are processed securely via encrypted payment partners like Razorpay. Order confirmation will be sent to your registered email address upon successful payment.
4. Product Care & Safety Disclaimer
Customers must follow all candle care and safety instructions provided on product packaging and our Candle Care & Safety page. Lamhey is not liable for damage or injury resulting from improper use, burning unattended, or ignoring safety guidelines.
5. Shipping & Returns
All shipments, delivery timelines, address modification rules, and damage claim requirements (including mandatory unboxing video) are governed by our official Shipping & Refund Policy.
6. Governing Law & Contact Information
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of India. Questions about the Terms & Conditions should be sent to us at lamheygifting@gmail.com.